FREQUENTLY ASKED QUESTIONS

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If you can't find what you are looking for you can reach out via the contact form below

Shipping & Delivery

When will I get my order?

We aim to despatch all orders the next working day and depending on your courier option your coffee will be delivered to you in 2-4 working days. We will send you an email to let you know once your order is on the way. 

Please get in touch if you are still waiting for your coffee order.

How do I get free shipping?

(define these)
When you spend over £30 or subscribe to any product, this will automatically be applied to your cart based on what you have in your basket.

Do you ship internationally? 

(Explain your stance on it, probably a 'no' but in special/large circumstances - maybe?)

Where's my order?

See your email for shipping confirmation and tracking number (if applicable).
Track via Royal Mail’s portal (Tracked 48/24) orDPD’s portal.

What if my package is lost/damaged?

(Returns/replacement policy)
Send us a message at [email], provide any reference numbers, and we will sort it out for you.
Read more here.

How do digital gift cards work?

(Define these once you figure out subscriptions process)
- You’ll receive an email which includes a voucher of the balance you have purchased, either £10, £20 or £50. 

- You can either print this email or forward it directly onto the recipient. 

- The voucher will contain a code which users will be able to include at checkout to receive discount off their order.

- The voucher can only be redeemed on [insert website] and cannot be used on subscriptions.

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